Back to all workflows
EngineeringSREOn-Call

Quickly for Incidents

Turn incident threads into tickets, generate postmortems, and keep stakeholders updated—all from Slack.

#incidents
Sarah Chen
Sarah Chen10:42 AM

@Quickly create a P1 incident ticket from this thread

Q
QuicklyAPP
Done!

I've completed the workflow. Check the linked tools for details.

For teams who need this solved.

Incident threads get chaotic and critical context is buried in Slack.

Creating tickets and postmortems after incidents takes hours.

Stakeholders are constantly asking for status updates.

Quickly's solution: Quickly monitors incident channels and helps your team create tickets, generate postmortems with timelines and action items, and post status updates—all without leaving Slack.

Key workflows

Create incident tickets from threads

Turn a Slack thread into a Jira or Linear ticket with full context, priority, and assignee.

@Quickly create a P1 incident ticket from this thread
@Quickly log this as an incident and assign to the on-call engineer

Generate postmortems automatically

Create postmortem documents with timeline, impact analysis, and action items from incident threads.

@Quickly generate a postmortem for INC-2847
@Quickly draft a blameless retro doc from this incident

Query incident status

Get instant updates on open incidents, their status, and who is working on them.

@Quickly what are the open P1 incidents?
@Quickly show status of INC-2847

Post stakeholder updates

Send formatted status updates to stakeholder channels without manual copy-paste.

@Quickly post an update to #incidents-public
@Quickly notify stakeholders that this incident is resolved

End-to-end example

1

API outage detected.

The on-call engineer gets paged and starts a thread in #incidents to coordinate the response.

2

One command to @Quickly.

"@Quickly create a P1 incident in Jira from this thread and assign to Mike."

3

Ticket created, team aligned.

Quickly creates the Jira issue with full context and links it back to the Slack thread. Everyone knows the status.

What teams get with Quickly

Capture incident context before it gets lost.

Generate postmortems in minutes, not hours.

Keep stakeholders informed without manual updates.

Ready to streamline your incidents workflows?

Get early access and set up your first workflow in minutes.

Apply for early access