Quickly for Support & CS
Create support tickets, summarize trending issues, and update customers—all from Slack.
@Quickly create a support ticket for this customer issue
I've completed the workflow. Check the linked tools for details.
For teams who need this solved.
Customer issues come in through Slack but need to be logged in Zendesk or Intercom.
Spotting trends across support tickets requires manual analysis.
Keeping customers updated means juggling multiple tools.
Quickly's solution: Quickly connects your internal Slack channels to your helpdesk, so you can create tickets, spot trends, and update customers without switching contexts.
Key workflows
Create support tickets from Slack
Turn internal support discussions into Zendesk, Intercom, or Freshdesk tickets with full context.
Summarize trending issues
Get AI-powered summaries of trending customer issues across your support channels.
Update ticket status
Update support tickets and notify customers without leaving Slack.
Search knowledge base
Quickly search your documentation to answer customer questions faster.
End-to-end example
Customer reports an issue.
A CSM flags a customer issue in an internal Slack channel for the support team to investigate.
Ticket created with @Quickly.
"@Quickly create a P2 ticket in Zendesk for Acme Corp with this context."
Issue tracked, customer happy.
Quickly creates the ticket, links to the Slack thread, and sends a confirmation. The CSM can update the customer immediately.
What teams get with Quickly
Log customer issues without leaving Slack.
Spot trending problems before they escalate.
Update customers faster with less tool-switching.
Ready to streamline your support & cs workflows?
Get early access and set up your first workflow in minutes.
Apply for early access