Integration Errors

Integration Errors

Troubleshooting connection and authentication issues.

"Token expired"

Cause: OAuth tokens expire after a period of inactivity.

Fix: Go to Dashboard → Integrations → Reconnect

"Insufficient permissions"

Cause: Your Atlassian user doesn't have access to the resource.

Fix:

• Check you can access the project/space directly in Jira/Confluence
• Have an admin grant you access
• Reconnect with an account that has broader access

"Rate limited"

Cause: Too many API requests in a short period.

Fix: Wait a few minutes and try again. If persistent, contact support.

"Site not accessible"

Cause: The Atlassian site may be down or URL changed.

Fix:

• Check you can access Jira/Confluence directly
• Disconnect and reconnect the integration