Frequently Asked Questions

Frequently Asked Questions

What data does Quickly access?

Quickly only accesses data you explicitly grant it permission to through OAuth connections. In Slack, it only reads messages in channels where it has been invited. It does not have access to your entire Slack workspace, direct messages (unless you DM Quickly directly), or private channels unless invited.

For integrations like Jira, Confluence, and Salesforce, Quickly has the same access your account has. If you cannot see a project in Jira, Quickly cannot see it either.

All data processed by Quickly is scoped to your workspace. No data is shared between workspaces, and Quickly does not use your data to train AI models.

How do credits work?

Each Quickly workspace has a monthly credit allowance based on your plan. Customer-visible AI work, such as creating an issue, searching, or running a playbook step, uses credits. You can see your current usage in Dashboard > Billing.

When you approach your monthly credit allowance, Quickly will notify your workspace admins. If you run out of credits, Quickly will continue to respond to messages but will pause credit-consuming work until the next billing cycle, a credit pack purchase, or a plan upgrade.

How do I reset a connection?

If an integration stops working or shows an "expired" status:

1. Go to Dashboard > Integrations.
2. Find the integration and click Disconnect.
3. Wait a few seconds for the disconnection to process.
4. Click Connect and complete the OAuth flow again with your account.

This gives Quickly a fresh token. No data in the external service is affected.

How do I change the autonomy mode?

1. Go to Dashboard > Settings > Autonomy.
2. Select the mode you want: Conservative, Balanced, or Autonomous.
3. Click Save.

The change applies immediately. For details on what each mode does, see Autonomy Controls.

What happens if Quickly makes a mistake?

Quickly shows you what it did after every action, including links to the resources it created or modified. If something is wrong:

• For Jira issues, click the link and edit the issue directly in Jira.
• For Confluence pages, click the link and edit or delete the page.
• For Salesforce records, click the link and correct the data.

In Conservative and Balanced modes, Quickly asks for confirmation before most actions, which gives you a chance to catch errors before they happen.

Every action is logged in Dashboard > Logs with full details, so you always have a record of what Quickly did and when.

Is my data encrypted?

Yes. All OAuth tokens and credentials are encrypted with AES-256-GCM before they are stored. Tokens are only decrypted at the moment they are used to make an API call.

Data in transit uses TLS encryption. The Quickly application runs on Google Cloud Platform with encryption at rest for the database and all file storage.

Can I use Quickly without Slack?

Yes. Quickly also supports Microsoft Teams as a messaging platform. You can connect Teams instead of Slack (or both) from Dashboard > Channels.

You can also interact with Quickly through the web dashboard directly, without any messaging app. The dashboard lets you run playbooks, view logs, and manage integrations.

The Developer API (available on higher-tier plans) lets you trigger Quickly actions programmatically from your own applications, CI/CD pipelines, or scripts.